Service Request Form

To return your instrument for calibration or other service, please take a few moments to provide us with the information we need, so we can serve you better and prevent delays in the return of the instruments.:

• print this page, or
• Click here to download this form in Microsoft Word format (.doc). You can fill in a copy of the form, save it on your computer, and email the form back to us, or
• Click here to download this form in Adobe Acrobat format (.pdf). You can print this form, fill it out, and mail the form back to us.

PLEASE:

1. Get a Returned Material Authorization (RMA) number from Sea-Bird (phone [+1] 425-643-9866, fax [+1] 425-643-9954, or email seabird@seabird.com). Reference the RMA number on this form, on the outside shipping label for the instruments, and in all correspondence related to this service request.
2. Include this form when shipping the instruments to Sea-Bird for servicing.
3. Fax us a copy of this form on the day you ship.    fax [+1] 425-643-9954
4. Use this form only for service requests.

• For technical problems using our products or software, contact Sea-Bird by e-mail seabird@seabird.com, phone [+1] 425-643-9866, or fax [+1] 425-643-9954.
• For a sales quote, see our Quote Request Form.
• To request software, see our Software Request Form.

RETURNED MATERIAL AUTHORIZATION (RMA) NUMBER: ___________________________

DATE EQUIPMENT NEEDED BY: __________________________________

DO YOU NEED A WRITTEN QUOTE? __________________________________

CONTACT INFORMATION

Your Name: _____________________________________________________

Institution/Company:_______________________________________________

Shipping / Delivery address for packages:

_______________________________________________________________

_______________________________________________________________

_______________________________________________________________

Phone: _____________________     Fax:____________________

E-mail:_______________________________________________

SERVICE INFORMATION

Date Shipped:______________________ 

Sea-Bird Model Number (for example, SBE 37-SM, etc.):______________________

Quantity: ____________

Serial Numbers: (Click here to see where to find the serial number on your instrument.)

_________________________________________________________________

_________________________________________________________________

_________________________________________________________________

Special Instructions -- for example, if specific services are required for some instruments (i.e., if 10 instruments are being returned for calibration, and 1 also needs repairs, specify the serial number for the instrument needing repairs):

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

[    ] Calibration Services (includes basic diagnostic):

[   ] Temperature      [   ] Conductivity      [   ] Pressure      [   ] Oxygen      [   ] pH

[   ] Other (i.e., fluorometer, turbidity, PAR, etc.)___________________________________

_______________________________________________________________________

[    ] Additional Services (additional charges apply; specify serial numbers):

[   ] Internal Inspection and O-Ring Replacement (includes hydrostatic pressure test)

_______________________________________________________________________

_______________________________________________________________________

[   ] System Upgrade or Conversion

 _______________________________________________________________________

________________________________________________________________________

[   ] Diagnose and Repair Problems (provide as much information as possible -- description(s), configuration [.con or .xmlcon] file and raw data [.hex or .dat] file showing problems, etc.)

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

[   ] Download Data from instrument Memory

________________________________________________________________________

________________________________________________________________________

PAYMENT/BILLING INFORMATION

Credit Card: Sea-Bird accepts payment by MasterCard, VISA, or American Express. Please call with credit card information.

Name on Card:___________________________________________

Please call Cheryl Reed (425-644-3244) with credit card information.

Purchase Order (P.O.)

P.O. number: ____________________________________________

Billing address (if different than shipping address):

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

Please read Shipping Instructions For Returning Goods To Sea-Bird before sending instrument. Thank You.

Note:

Due to changes in regulations (read Shipping Instructions for Returning Goods to Sea-Bird for details), if Sea-Bird receives an instrument from outside the U.S. in a crate containing non-approved (i.e., non-heat-treated) wood, we will return the instrument in a new crate that meets the requirements of ISPM 15. We will charge for the replacement crate based on the dimensions of the crate we receive. The charge will be determined as follows:

1. Multiply the crate length x width x height in centimeters (overall volume in cm³, not internal volume).
2. Determine the price based on your calculated overall volume and the following chart:

Last modified: 10-Mar-2010

Sea-Bird Home     Phone: (+1) 425-643-9866     Fax: (+1) 425-643-9954     E-mail: seabird@seabird.com