Career Opportunities

Technical Support Technician (Bellevue, WA)
Final Test Technician (Bellevue, WA)
Technical Sales Coordinator (Philomath, OR)
General Information

 

Technical Support Technician (Sea-Bird Electronics; Bellevue, WA)

The primary role of this position is to provide professional, prompt, and accurate technical support to all Internal and External Customers, for site level Sea-Bird Scientific products. This position serves as the point of contact for customers, both foreign and domestic, providing a high level of technical support. The position is responsible for fielding of basic requests from clients on instrument use, troubleshooting, application, maintenance, and best practices.

Key Responsibilities

  • Provide technical support to customers via phone and email.
    • Use problem solving to address instrument and software issues, including connectivity issues, data quality, data processing, and intermediate data analysis.
    • Assist users with questions on how to use Sea-Bird software and help define appropriate instrument applications.
    • Record customer problem descriptions and resolutions in a database.
  • Gain familiarity with instrumentation produced across all 3 Sea-Bird Scientific sites – Sea-Bird Electronics, WET Labs, and Satlantic.
  • Co-lead or assist with biannual Sea-Bird training courses for end users.
  • Occasional domestic and international travel to lead on-site trainings and participate in cruise deployments.
  • Help diagnose and troubleshoot equipment returned for service and determine repairs required, if needed.
  • Contribute to additional projects as available, such as assisting the technical writer on updates to instrument manuals and application notes.
  • Assist Science and R&D departments in instrument level testing, prototype review, and data analysis.
  • Perform additional tasks as assigned,

Education, Background, and Skill Requirements

  • Bachelor’s Degree in Oceanography,  or equivalent experience preferred.
  • Experience with Sea-Bird software, Scientific and/or plotting software knowledge recommended.
  • Cruise and deployment experience recommended.
  • Hands-on experience servicing scientific instrumentation.
  • Ability to troubleshoot mechanical and electrical issues.
  • 1-3 years experience in a customer-service related field. Exceptional customer service demeanor and outlook.
  • Must have a valid driver’s license with acceptable driving record.
  • In-depth knowledge of Microsoft Office Suite (including Access).
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Self-driven, results-oriented with a positive outlook and a clear focus on high quality. 
  • Credible and comfortable in dealing with scientists, engineers, and company executives.
  • Knowledge of soldering, Power Supplies, Digital Multimeters, and Oscilloscopes.
  • Work an eight (8) hour shift and overtime when required to meet deadlines or on company travel.
  • History of good employment attendance and punctuality.

Apply online at: https://danaher.taleo.net/careersection/external/jobdetail.ftl?job=SEA000063&lang=en&sns

 

Final Test Technician (Sea-Bird Electronics; Bellevue, WA)

This position is responsible for the following under the direction of the Operations Supervisor:

Key Responsibilities

  • Inspecting system components for quality assurance
  • Assembling integrated CTD systems with third party sensors, such as:
    • CTD Profilers
    • Moored Instrumentation
    • Water Samplers
    • Autonomous Lagrangian Floats
  • Testing oceanographic equipment and associated components, using a combination of:
    • Proprietary software
    • Sea-Bird Product Manuals and Guidelines
    • Voltmeters, oscilloscopes, test jigs, and various data collection hardware
  • Reviewing internal tests of equipment, and producing data packets for customers
  • Communicating with multiple departments, including engineering, to report and repair defects
  • Perform some equipment repairs, including but not limited to:
    • Performing electronic troubleshooting
    • Replacing inoperative electrical or mechanical parts
  • Performing additional tasks as assigned

Education, Background, and Skill Requirements

The ideal candidate will have the following knowledge, skills and abilities:

  • Bachelor’s, vocational,  technical degree or equivalent work experience
  • 3-5 years of experience in electronic testing or QA testing, ideally in a manufacturing setting
  • High level of mechanical aptitude
  • Comfortable working with computers, including a working knowledge of Microsoft Office Suite
  • Ability to read schematics and engineering drawings
  • High attention to detail
  • Strong verbal and written communication skills
  • Work an (8) hour shift and overtime when required to meet deadlines

Physical Requirements and Working Conditions

The candidate must possess the following abilities:

  • Lift up to thirty (30) pounds individually, and/or 50+ pounds with assistance routinely during your shift
  • Bend, reach, sit, squat, walk and stand easily throughout your shift
  • Manual dexterity
  • See and hear well, either naturally or with correction
  • Speak clearly

Apply online at: https://danaher.taleo.net/careersection/external/jobdetail.ftl?job=SEA000062&lang=en&sns_id=mailto

 

Technical Sales Coordinator (WET Labs; Philomath, OR)

The Technical Sales Coordinator plays a vital role in creating and maintaining the company’s positive image by ensuring that customer and sales channel partners are served efficiently with a high level of communications on all aspects of the sales process. This person must be able to discuss measurement objectives and the operational conditions likely to affect them, recommend instrument solutions, and clearly communicate technical information. The Technical Sales Coordinator is the key point of contact for customers and channel partners and provides both pre- and post-sales support. Customers primarily include research scientists, environmental monitoring service providers, channel partner resellers, and international distributors.

Essential Functions

  • Apply sales and service policies and processes. Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships. Sales process continuous improvement and sustainment are a key deliverable for this position.
  • Identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process and post-sales support and resolve issues in a timely manner.
  • Manage Coastal demonstration instrument pool.
  • Develop, retain, and communicate competent knowledge of company products and their operation. Utilize relevant engineering expertise and solid understanding of the various customer use cases and deployment environments, and the principles behind the determination of fundamental physical and bio-geochemical water quality measurements to guide customers to best solutions for their measurement requirements. 
  • Combine technical product knowledge and understanding of unique coastal applications and deployment environments with a consultative sales approach to provide industry’s best system solutions and support by utilizing the Coastal business unit’s full range of products and general best practices in data collection.
  • Engage with existing and prospective customers and channel partners to assess their application specific requirements for instruments and systems, and recommend integrated solutions based on the suite of instruments that ensure highest data quality and reliability for the customer’s unique application and deployment conditions.   
  • Support existing customers and provide support in channel partner expansion by corresponding in a timely manner, primarily via phone and email, to provide technical applications assistance, product information, obtain purchase orders and contracts, process sales orders, and conduct market research.
  • Actively engage with product management, marketing, and engineering teams within the company to convey VOC and determine if and how customer requirements might be met through recommendations for changes in product design, features, options, processes, or quality.
  • Travel is required as necessary to meet team and customer demands and may vary from 5% to 10%.
  • Perform additional tasks as assigned.

Education, Background, and Qualification Requirements

  • Bachelors in science or engineering preferred. 3 to 5 years equivalent experience in technical sales with sales administrative experience will also be considered.
  • Self-motivated, detail-oriented with a positive outlook and a clear focus on high quality and business success.
  • Mature, credible, and comfortable in dealing with scientists, resource managers, sales channel territory managers and field technicians.
  • Experience selling or supporting technically sophisticated product is required.
  • Experience in sales and/or marketing to international customers and channel partners is desired.
  • Competent writer of business letters, quotations and proposals.2nd language fluency in Spanish, Mandarin, French, or Portuguese is desired.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Data and fact-based problem solving skills.
  • Persuasive and effective communicator.

Apply online at: https://danaher.taleo.net/careersection/external/jobdetail.ftl?job=WET000046&lang=en&sns_id=mailto

 

 

General Information

A wholly owned subsidiary of Danaher Corporation (NYSE: DHR), Sea-Bird Electronics is an international corporation headquartered in Bellevue, Washington. Sea-Bird is the largest manufacturer of marine instruments for measurement of salinity, temperature, pressure, dissolved oxygen, and related oceanographic variables. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working at Sea-Bird gives you access to a robust career development process and challenging "stretch" opportunities.

Working at Sea-Bird

  • Commitment to associate safety and product quality
  • Creative work schedule solutions and options
  • Solution-focused team environment
  • More than a job, a real chance to make a difference

Benefits Offered

We offer flexible and comprehensive benefits to help meet the needs of today's varied lifestyles. We offer our associates a benefits package that includes, but is not limited to:

  • Health, Dental and Vision Insurance
  • Short- & Long-Term Disability
  • Associate Life Insurance
  • 401K
  • Holiday and Vacation pay
  • Flex Spending

Sea-Bird Electronics is an Equal Employment Opportunity employer. It is our policy to recruit, hire, train, and promote persons in all job titles, without regard to race, color, religion, sex (including pregnancy), national origin, age, veteran status, disability, or any other legally protected characteristic, and to base decisions on employment so as to further the principle of equal employment opportunity. We follow all AA/ADAAA guidelines and are a non-smoking facility. We strongly support health, wellness, and safety, and are a drug and alcohol free workplace and test all new hires.

This company is a federal contractor subject to the affirmative action and non-discrimination requirements of Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, as amended, and, the Vietnam Era Veterans Readjustment Assistance Act of 1974, 38 USC Section 4212, as amended. The implementing regulations at 41 CFR 60-1.4, 41 CFR 60-250.5, 300.5 and 741.5 are incorporated here by reference.

Danaher Overview

Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries. A globally diverse team of 71,000 associates, we are united by our culture and operating system, the Danaher Business System, which is our competitive advantage. In 2014, we generated $19.9 billion in revenue and our market cap exceeded $60 billion. We are ranked #149 on the Fortune 500 list and during the past 20 years, our stock has outperformed the S&P 500 Index by nearly 2,800 percent.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team. For more information please visit our website: www.danaher.com