Career Opportunities

Technical Support Technician (Bellevue, WA) 

General Information

A wholly owned subsidiary of Danaher Corporation (NYSE: DHR), Sea-Bird Electronics is an international corporation headquartered in Bellevue, Washington. Sea-Bird is the largest manufacturer of marine instruments for measurement of salinity, temperature, pressure, dissolved oxygen, and related oceanographic variables. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working at Sea-Bird gives you access to a robust career development process and challenging "stretch" opportunities.

Working at Sea-Bird

  • Commitment to associate safety and product quality
  • Creative work schedule solutions and options
  • Solution-focused team environment
  • More than a job, a real chance to make a difference

Benefits Offered

We offer flexible and comprehensive benefits to help meet the needs of today's varied lifestyles. We offer our associates a benefits package that includes, but is not limited to:

  • Health, Dental and Vision Insurance
  • Short- & Long-Term Disability
  • Associate Life Insurance
  • 401K
  • Holiday and Vacation pay
  • Flex Spending

Sea-Bird Electronics is an Equal Employment Opportunity employer. It is our policy to recruit, hire, train, and promote persons in all job titles, without regard to race, color, religion, sex (including pregnancy), national origin, age, veteran status, disability, or any other legally protected characteristic, and to base decisions on employment so as to further the principle of equal employment opportunity. We follow all AA/ADAAA guidelines and are a non-smoking facility. We strongly support health, wellness, and safety, and are a drug and alcohol free workplace and test all new hires.

This company is a federal contractor subject to the affirmative action and non-discrimination requirements of Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, as amended, and, the Vietnam Era Veterans Readjustment Assistance Act of 1974, 38 USC Section 4212, as amended. The implementing regulations at 41 CFR 60-1.4, 41 CFR 60-250.5, 300.5 and 741.5 are incorporated here by reference.

Danaher Overview

Danaher is a Fortune 200, NYSE-listed, science and technology leader that designs, manufactures, and markets innovative products and services to professional, medical, industrial, and commercial customers. Our premier brands are among the most highly recognized in each of the markets we serve. The Danaher Business System provides a foundation to our 63,000 associates around the world, serving customers in more than 125 countries. In 2012, we generated $18.3 billion of revenue from five reporting segments: Test & Measurement, Environmental, Dental, Life Sciences & Diagnostics, and Industrial Technologies. For more information, please visit our website: www.danaher.com

 

Technical Support Technician (Sea-Bird Electronics; Bellevue, WA)

Key Responsibilities:

  • Provide technical support to customers via phone and email.
    • Use problem solving to address instrument and software issues, including connectivity issues, data quality, data processing. and intermediate data analysis.
    • Assist users with questions on how to use Sea-Bird software and help define appropriate instrument applications.
    • Record customer problem descriptions and resolutions in a database.
  • Gain familiarity with instrumentation produced across all three Sea-Bird Scientific sites – Sea-Bird Electronics, WET Labs, and Satlantic.
  • Co-lead or assist with biannual Sea-Bird training courses for end users.
  • Occasional domestic and international travel to lead on-site trainings and participate in cruise deployments.
  • Help diagnose and troubleshoot equipment returned for service and determine repairs required, if needed.
  • Contribute to additional projects as available, such as assisting the technical writer on updates to instrument manuals and application notes.
  • Assist Science and R&D departments in instrument level testing, prototype review, and data analysis.
  • Perform additional tasks as assigned,

Education, Background, and Skill Requirements:

  • Bachelor's Degree in Oceanography, or equivalent experience preferred.
  • Experience with Sea-Bird software, scientific and/or plotting software knowledge recommended.
  • Cruise and deployment experience recommended.
  • Hands-on experience servicing scientific instrumentation.
  • Ability to troubleshoot mechanical and electrical issues.
  • Exceptional customer service demeanor and outlook.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Self-driven, results-oriented, with a positive outlook and a clear focus on high quality. 
  • Credible and comfortable in dealing with scientists, engineers, and company executives.
  • Knowledge of soldering, power supplies, digital multimeters, and oscilloscopes.
  • Work an eight (8) hour shift and overtime when required to meet deadlines or on company travel.
  • History of good employment attendance and punctuality.

Apply online: https://danaher.taleo.net/careersection/external/jobdetail.ftl?job=SEA000052&lang=en&sns